My Order Has Not Arrived, What Can I Do? | |||||||||||||||||||
Your first step if you have not taken it already is to Log In to the members area. You will see from the left hand panel that you can select “Current Orders” and “Past Orders”. Depending where you order is you will be able to locate it in either menu. From there click on the row that is associated with your order in question and you will see an invoice pop up. Near the bottom of the invoice page, under “My Orders” section there may be a “Consignment Number” which you can use to track your parcel. If this number is present then visit Australia Post and enter this number into the tracking page. By doing this you may find the information you are looking for. If are not able to find any information about your parcel then send an e-mail to our shipping department at cs@scintera.com.au, with your “Order ID” number and any other details you would like to include. We will get back to you within 24 hours to the status of your order.
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What Shipping Options Do You Have? | |||||||||||||||||||
Well at the “View Cart” page you will be able to select what type of shipping you want for your order. There are two options that we provide at Scintera: Standard Shipping – If time is not critical for you then the standard shipping method will be perfect. You will like receive your goods usually within a 7 day period and we use Australia Post for all our shipments. Express Shipping – If you want to receive your parcel in a faster timeframe then go for the next step up and select Express Shipping. Usually within a 2 day period you will receive your order. One note to make is if your order is above $300 you automatically receive free shipping and you can select Standard or Express Shipping, it’s up to you. No matter where you live there are no shipping costs at all, how great is that! |
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My Product Has Arrive In A Damaged Condition | |||||||||||||||||||
If you product appears to have been damaged due to a manufacturers fault or during transit then you need to contact our orders department at cs@scintera.com.au with all your details. We need to correct this problem immediately, where we would like to send you out a replacement for the damaged product so you can use the product immediately.
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