Refund policy
Refund Policy
We want you to feel confident shopping with us.
If something isn’t quite right, we’ll do our best to make it right — quickly and fairly.
Important: Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Returns
We offer a 15-day return window from the date you receive your order.
To be eligible for a return:
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Items must be unused, unopened, and in the same condition you received them
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Items must be in their original packaging
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Proof of purchase is required
Returns must be requested and approved before being sent back.
Change of Mind Returns
If you change your mind:
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You may request a return within 15 days of delivery
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Items must be unused, unopened, and in original packaging
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Return shipping costs are the responsibility of the customer
Sale items are not eligible for change-of-mind returns.
Compression Garments & Stockings (Hygiene Policy)
Due to hygiene and safety requirements, compression garments and stockings can only be returned if they are:
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Unopened
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In original packaging
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With all hygiene seals intact
We cannot accept returns for garments that have been opened or tried on, unless they are faulty or not as described.
Damaged, Faulty, or Incorrect Items
Please inspect your order upon arrival.
If your item is:
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Damaged
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Faulty
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Incorrect
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Not as described
Contact us as soon as possible at cs@scintera.com.au and we will resolve the issue promptly.
In these cases:
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You are entitled to a repair, replacement, or refund under Australian Consumer Law
How to Request a Return
To start a return, contact us at:
If your return is approved, we will provide:
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Return instructions
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Return address details
Items sent back without prior approval will not be accepted.
Exchanges
The fastest way to receive a different item is to:
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Request a return for your original item
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Place a new order once your return is approved
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
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Refunds are issued to your original payment method
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Refunds are processed within 3–5 business days
Please note:
Your bank or card provider may take additional time to process the refund.
A Quick Note
We aim to make our returns process simple, fair, and transparent — because your confidence in our products matters.
