- Shipping Information
Shipping policy
All orders are processed within 24-48 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping confirmation email when your order has shipped. This email includes tracking that can be used to follow along with your order.
All orders placed on scintera.com.au are shipped from our warehouse in Blacksmiths, NSW. We take extra care to ensure your items are received safely and as ordered.
Domestic Shipping Rates and Estimates
All orders shipped within the Australia over the value of $40 qualify for free shipping via Australia Post. In order to take advantage of free shipping, you should select the free shipping option at checkout.
If you choose to upgrade your shipping service, shipping charges for your order will be calculated and displayed at checkout. Please note that delivery estimates are expressed in normal business days and do not include weekends and holidays.
New Zealand Shipping
We offer international shipping to New Zealand. Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at cs@scintera.com.au with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Please refer to our Refund Policy page for more information about returns, refunds, damaged items, or guarantees.
If you have any further questions, please don't hesitate to contact us at cs@scintera.com.au.
What countries do you ship to?
We currently only ship to Australia and New Zealand.
Shipping within Australia (in $AUD):
Standard
Standard - FREE
Orders Above $40
Express
Express (2 to 8 Days)
Platinum
Temporarily Unavailable
Shipping to New Zealand (in $AUD):
Economy Air
Economy 25+ Days
Standard
Standard (7 to 14 Days)
Express
Express (5 to 10 Days)
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
We can provide additional Shipment Tracking via Australia Post if you provide a contact phone number and notify us in your Order Notes.
Australia Post Track My Order : https://auspost.com.au/mypost/track/#/search
